Uber Pickup Location Errors

Requirements Clarification & Assessment

1. Define "Wrong Pickup Location":

   • Clarify whether the issue arises when the app displays a pickup location different from the user's actual location or when the driver arrives at a different spot than instructed.
   • Understand if the issue is visible to both riders and drivers or just one party.

2. Data Scope:

   • Confirm the availability of internal Uber data, such as user location data, driver location data, and ride logs.
   • Acknowledge the absence of external data sources like Google Maps for cross-validation.

3. Geographical and Temporal Context:

   • Identify if the issue is prevalent in specific regions or during particular times (e.g., rush hours).
   • Determine if the problem is linked to recent app updates or changes in the mapping algorithm.

4. Potential Causes:

   • Consider GPS inaccuracies, software bugs, or user interface issues as potential causes.
   • Evaluate if the problem is more frequent in areas with dense buildings or poor GPS signals.

5. Impact Assessment:

   • Determine the frequency of user complaints and assess their impact on ride completion rates, user satisfaction, and retention.
   • Evaluate the financial implications, such as increased wait times or cancellation fees.