Driver Selection for Deliveries

Requirements Clarification & Assessment

1. Objective Understanding:

   • Primary Goal: Maximize customer satisfaction through timely and efficient deliveries.
   • Secondary Goal: Optimize Dasher utilization to ensure operational efficiency.

2. City-Specific Considerations:

   • New York City:
     • Dense urban environment with high traffic congestion.
     • Varied transportation methods (bikes, scooters, walking).
     • High volume of orders concentrated in specific areas.
   • Charlotte:
     • More spread-out, suburban environment.
     • Primarily motorized vehicle deliveries.
     • Lower order density with potentially longer distances.

3. Dasher Selection Challenges:

   • Reliability: Ensuring Dashers meet quality and timeliness standards.
   • Availability & Preferences: Matching Dashers' availability and preferences with demand.
   • Performance Metrics: Identifying key performance indicators that correlate with a high-quality experience.

4. Data Requirements:

   • Historical Data: From comparable cities to model expected outcomes.
   • Real-Time Data: Dasher location, traffic conditions, order volume.
   • Performance Metrics: Dasher ratings, delivery times, completion rates.