Enhancing Supply Chain Performance

Requirements Clarification & Assessment

1. Understand the Business Objectives:

   • Determine the company's goals regarding supply chain performance, such as cost reduction, faster delivery times, improved customer satisfaction, or increased product availability.
   • Identify any specific constraints or priorities, such as budget limits, sustainability goals, or regulatory compliance.

2. Identify Key Stakeholders:

   • Engage with stakeholders, including supply chain managers, finance teams, and customer service representatives, to gather insights and expectations.

3. Define Essential Metrics:

   • Inventory Turnover Ratio: Measures how efficiently inventory is managed.
   • Order Fulfillment Cycle Time: Tracks the time taken from order placement to delivery.
   • Supply Chain Cost: Includes all costs associated with the supply chain, such as transportation, warehousing, and labor.
   • Perfect Order Rate: Percentage of orders delivered without issues.
   • Customer Satisfaction Score: Gauges customer satisfaction with delivery and product availability.

4. Assess Current Performance:

   • Conduct a comprehensive review of the existing supply chain processes and performance metrics.
   • Identify areas of inefficiency or bottlenecks that need addressing.