Decrease in Google Docs Usage

Requirements Clarification & Assessment

1. Clarify the Drop Metric

   • Determine the specific metric that indicates a 10% drop (e.g., active users, time spent, document creation frequency).
   • Understand the time frame over which this drop has occurred (e.g., hour, day, week, month).

2. Determine Scope and Scale

   • Is the drop global or regional? Identify if specific geographies are affected.
   • Assess if the decline is uniform across all user segments or specific to certain demographics, platforms, or devices.

3. Identify Related Services

   • Investigate if the decline is isolated to Google Docs or extends to related services like Google Sheets or Slides.
   • Check if there is a concurrent drop in access to Google services overall.

4. Contextual Factors

   • Identify any recent changes or updates to Google Docs that might have influenced usage.
   • Consider external factors such as holidays, competitor activity, or technological changes (e.g., browser updates).

5. Data Collection

   • Gather historical data for comparison to understand typical usage patterns and fluctuations.
   • Collect logs and error reports to identify potential technical issues or service outages.