Cancellation Window

Clarifying Questions:

1. End Goals:
   • What are Lyft's specific objectives for implementing a cancellation time limit? Is it to reduce operational costs, improve customer satisfaction, or balance both?
2. Data Availability:
   • What historical data is available regarding ride cancellations, driver locations, and customer feedback?
   • Is there data on peak hours, traffic patterns, or driver availability across different cities?
3. Current Practices:
   • Are there existing cancellation policies? If so, what are their limitations?
   • How do competitors handle cancellation windows and fees?
4. Customer Perspective:
   • What are the primary reasons customers cancel rides? Are these reasons well-documented?
   • How does Lyft aim to balance customer convenience with operational efficiency?
5. Driver Considerations:
   • How does cancellation impact drivers in terms of time, fuel, and opportunity cost?

Requirements Assessment:

1. Cancellation Patterns:
   • Analyze the distribution of cancellations across different times of the day and locations.
   • Assess if cancellations follow a specific pattern or are random.
2. Impact on Stakeholders:
   • Evaluate the impact of cancellations on both drivers and customers.
   • Understand the financial implications for Lyft.
3. Dynamic Factors:
   • Consider city-specific factors like traffic, weather, and public events.
   • Factor in driver availability and demand fluctuations.