Dasher Online Timing

Requirements Clarification & Assessment

1. Clarifying Questions:

   • Is the primary goal to increase dasher availability during peak times or to improve the overall delivery experience?
   • Does the feature target all dashers or only those currently offline?
   • Is the notification system intended to be real-time or based on historical data patterns?
   • Are there specific markets or regions where this feature is prioritized?

2. Business Objectives:

   • Primary Objective: To align dasher availability with delivery demand, reducing delivery times and increasing customer satisfaction.
   • Secondary Objective: To optimize dasher utilization, leading to increased revenue through higher order fulfillment.

3. Assumptions:

   • Dashers will respond positively to notifications and adjust their availability accordingly.
   • Increased dasher availability will lead to improved delivery times and decreased order cancellations.

4. User Flows:

   • Dashers: Receive notifications, decide to go online, accept deliveries, complete deliveries.
   • Merchants: More orders are accepted due to increased dasher availability.
   • Customers: Experience reduced wait times and fewer cancellations.

5. Success Metrics:

   • Dashers: Number of deliveries fulfilled per hour, average distance traveled, time spent on app post-notification.
   • Merchants: Number of orders accepted, reduction in rejected orders.
   • Customers: Average delivery time, number of cancellations, overall satisfaction ratings.