Preferred Application or Tool

Requirements Clarification & Assessment

1. Understanding the Application

   • Purpose: WhatsApp is primarily a communication tool that allows users to send messages, and multimedia, and make voice and video calls.
   • Current Features: It supports text messaging, multimedia sharing, voice and video calls, and group chats.
   • Target Audience: Individual users for personal communication, small businesses for business communication, and group administrators for managing group interactions.

2. Identifying Pain Points

   • Image Quality: Users have reported that images shared on WhatsApp degrade in quality compared to other platforms like iMessage or AirDrop.
   • Video Sharing: Small businesses face challenges in sharing large or high-quality videos promptly.
   • Group Management: Group administrators have limited tools for effective group mediation or moderation.

3. User Expectations

   • Image Sharing: Users expect shared images to retain their original quality.
   • Video Communication: Businesses need seamless sharing of high-quality videos.
   • Group Administration: Administrators seek enhanced control and moderation tools.